Shipping policy
Shipping Policy
Last Updated: October 12, 2026
At AutoKitShop, we ship automotive accessories and electronic products worldwide. This policy explains our processing times, shipping methods, rates, and delivery estimates so you know exactly what to expect before you order.
1. Order Processing Time
Orders are processed within 1-3 business days after payment confirmation. Processing covers order verification, quality checks, and packing.
Processing time is separate from shipping time. Shipping time begins once your order has been dispatched. Orders placed on weekends or public holidays are processed on the next business day.
2. Shipping Methods and Rates
We offer three shipping methods worldwide. Rates are flat and based on your order subtotal:
| Shipping method | Shipping fee | Free shipping on orders |
|---|---|---|
| Economy | $4.99 USD | Over $50.00 USD |
| Standard | $6.99 USD | Over $69.00 USD |
| Express | $19.99 USD | Over $229.00 USD |
These rates apply to every destination we ship to. The shipping fee is calculated automatically at checkout based on the method you select and your order subtotal.
3. Free Shipping Thresholds
Shipping is free when your order subtotal reaches the threshold for the selected method:
- Economy - free on orders of $50.00 USD or more
- Standard - free on orders of $69.00 USD or more
- Express - free on orders of $229.00 USD or more
The subtotal is calculated after discounts and before any taxes or duties.
4. Estimated Delivery Times
Delivery estimates below are counted from the moment your order is dispatched, not from when it is placed. Add 1-3 business days for processing.
| Shipping method | Estimated delivery |
|---|---|
| Economy | 12-20 business days |
| Standard | 10-15 business days |
| Express | 5-10 business days |
These are estimates, not guarantees. Actual delivery can be affected by customs clearance, local carrier workload, weather, and peak seasons.
5. Custom or Made-to-Order Items
If your order contains customized or made-to-order items, allow up to 30 days for delivery. These products require additional production time before they can be dispatched.
6. Shipping Coverage
We currently deliver to 236 countries and regions worldwide. If your country is available, it will appear as a selectable option at checkout.
Address restrictions: we are unable to deliver to PO boxes, APO/FPO addresses, or military addresses. Please make sure your shipping address is complete and accurate. Incomplete or undeliverable addresses may cause delays or returned packages.
7. Tracking Information
Once your order is dispatched, you will receive an email confirmation with a tracking number. You can follow the shipment status and estimated arrival directly through the carrier's tracking system.
Tracking can take 1-3 business days to show its first scan after dispatch. If no tracking update appears after 5 business days, contact us and we will investigate with the carrier.
8. Customs, Duties and Taxes
International orders may be subject to import duties, taxes, or customs clearance fees charged by your local customs authority. These charges are not included in the product price or shipping fee, and they are the responsibility of the recipient.
We are required to declare the actual value of goods on customs documents. We cannot mark orders as gifts or understate value.
If a parcel is refused at customs or returned due to unpaid duties, shipping costs are not refundable.
9. Possible Delivery Delays
While we work to deliver every order on time, delays can occur for reasons outside our control, including severe weather, natural disasters, customs inspections, and carrier or logistics disruptions. We appreciate your patience in these situations.
10. Returns and Exchanges
If your item arrives damaged, defective, or is not what you expected, please refer to our Refund Policy for the full process. Our goal is to resolve every issue fairly.
11. Contact Us
If you have any questions about your order or this Shipping Policy, contact our customer service team:
LOCOCO(HK) CO., LIMITED
Trade name: AutoKitShop
87-105 Chatham Road South, Tsim Sha Tsui, Kowloon, Hong Kong
Phone: +86 139 2283 9542
Email: customer@autokitshop.com
Website: www.autokitshop.com
Business hours: Monday to Saturday, 9:00 AM to 6:00 PM (GMT+8). We aim to respond to all inquiries within 24 hours.